The Elara Caring Employee Store is a maintained by Pro Image Uniforms (a division of Empire Office Products, LLC) as a service to Elara Caring.

Our contact information

By email: support@elaraapparel.com
By standard mail:
Pro Image Uniforms
1216 Wildwood Ave.
Jackson, MI 49202

By phone:
517-783-1043 (between 9:00 a.m. and 5:00 p.m., Eastern Time Zone)

support@elaraapparel.com

Shipping Information:

Orders can be shipped to your home or your branch office via UPS ground. We charge a flat rate of $11.95 for all UPS orders. Please make sure the "shipping" address you use is correct and can receive UPS packages. We cannot ship to PO boxes.


Most orders will take approximately 2 weeks to be delivered. During heavy sales times periods, orders may take 3-4 weeks. You will be email notification and the UPS tracking number on the day your order ships.


The Jackson, MI home office orders and Jackson-PCS orders will be delivered locally free of charge. Note, neither of these branches are able to forward orders to other branches, so do not choose this option if you do not work in one of these branches.

Returns and Cancellation Policies:

Please read sizing information available or check previously sold merchandise in order to determine the proper size before ordering.


In the event a product does need to be returned/exchanged -

Please Download this RETURN FORM

Complete the Return Form and send it with the apparel that needs to be returned to:


Pro Image Uniforms
1216 Wildwood Ave.
Jackson, MI 49202


Please include your phone number on the return form in the event we need to contact you regarding your return.

Product that has been worn and/or washed cannot be returned unless it is determined there is a manufacture defect.